Every year, Consumer Protection Committee of Qingdao City, to be based on the previous year, consumer disputes the admissibility of complaints consumers sort out the most typical case of the top ten this year is no exception. January 26, City Consumer Protection Committee officially announced the 2010 Top Ten Castle typical consumer cases, these ten cases involving home improvement, purchase, education, wedding and so is closely related with the consumption of living area, and like formaldehyde home decoration, wedding appointments were breach of contract, the company disappeared and other cases are also many similar experiences to arouse the public's sympathy.
This reporter learned that, in 2010, Qingdao City Consumer Protection Committee at all levels, pieces of economic losses for consumers to 6.6129 million yuan, an increase of 48.38%.
1 home improvement
Play money the company received an engineering evaporation
Case: March 30, 2010, City North before a lady of a decoration company in Beijing, Qingdao Branch signed a total price of 300,200 yuan in the home improvement contract and the total price paid on the same day 55% (16.5 million) for the works. However, the decoration was missing a few days after the construction companies, designers, construction workers and companies can not contact the person in charge of all.
Processing: Consumer Protection Committee believes that this behavior can be identified as decoration company unilaterally terminated the contract. After twists and turns still can not find the Qingdao Branch, Consumer Protection Committee will try to get in contact with the Beijing head office and head office, according to manager responsible for order. The investigation has revealed Corporation, agreed views of the Consumer Protection Committee of the mediation, a full refund consumers for projects 165,000 yuan.
2 wedding services
Hotel transfer by bubble wedding soup
Case: January 20, 2010, the zone of the Inn was signed with a joint venture hotel wedding banquet reservation agreement to determine the October 10, 2010 wedding was held at the hotel at noon ( 25 tables, prepared two tables), Miss Xing delivered the deposit 4,785 yuan. June 17, 2010, Miss Xing Hotel suddenly received notice and was told that the hotel has been transferred to another hotel for business management, can not perform with her agreement, and make a RMB will no longer bear any other fees, Wedding day is coming soon, Miss Xing has not set the right hotel, tears. And, this time for the wedding preparations she had paid an advance of nearly 9,000, and now can not go back to these costs, both to themselves and their families caused serious damage to the spirit, etc.. Miss Xing insisted that the hotel bear the responsibility and pay damages caused, but has not reached consensus, Miss Yu Shixing and family members to the Consumer Protection Committee Huangdao complaints.
Treatment: Huangdao District Consumer Protection Committee that Miss Xing request is reasonable, the hotel service quality has serious shortcomings, and thus the damage to the Inn was a real, impact will be long, if not handled properly, will the hotel and the Inn was deeper and cause more harm to their families. Meanwhile, party agreement signed by the relevant provisions of alleged terms of Overlord. After repeated education shows, the hotel there is a serious lack of recognition of the quality of service, willing to take responsibility and compensate, the two sides signed the
Editor: Yan Lan
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